[toggle title=”Do you accept online payments?”]Yes we do. Pay for your order online with a VISA/MasterCard. To use this option, you must have a SlydePay, expressPay or MPower account which is linked to your VISA/MasterCard. Choose the appropriate platform and enter your details to effect payment.[/toggle]
[toggle title=”Will I be charged VAT on my order?”]Yes, VAT will also be applied to the delivery, return & handling charges. If you return an item for a refund, you will also receive a refund for the VAT you paid for that item. You will not receive a refund for the VAT you paid on the shipping, handling and gift wrapping of that item, as these charges are non-refundable once an item has been delivered.[/toggle]
[toggle title=”How can I manage my account?”]You can manage your personal information, including your email address, password, billing information or email preferences at any time. To access your account, click on “My Account”.[/toggle]
[toggle title=”Do you deliver internationally?”]No. We currently offer delivery services within Ghana. Sprog Store delivers to all major towns and cities in Ghana.[/toggle]
[toggle title=”Can my billing and delivery addresses be different?”]Yes, your billing address can be different from your delivery address.
During the checkout process, you will first be asked to enter your billing address. You will then be asked to enter the delivery address, which corresponds to the location to which you want your purchase delivered.[/toggle]
[toggle title=”Can I request that my order be shipped to your store?”]You can choose to have your order delivered to any of our stores to take advantage of a free delivery. During the checkout process, simply tick free store pick up. You have 3 days to pay and pick-up your order in the store.
To pick-up your order, you will need to present our invoice that was sent to you by email, and/or a valid photo ID.[/toggle]
[toggle title=”When will my order be delivered?”]It may take approximately 1 to 7 business days from the order date, depending on the delivery location.[/toggle]
[toggle title=”If I purchased an item online, can I return it at a store?”]Merchandise that was purchased online can be returned to our store. Please be sure to have your original receipt with you, when returning an item. For complete details on how to return or exchange your purchase, please consult our Return Policy.[/toggle]
[toggle title=”What are the delivery fees?”]We offer free delivery for orders of GH¢1,000.00 and more before tax. A GH¢30.00 fee will be charged for the delivery of orders under GH¢1,000.00. The minimum order for free shipping can be lowered during specific promotions. The GH¢30.00 fees are non-refundable should you wish to return the items.[/toggle]
[toggle title=”How can I receive information on promotions, special offers and discount coupons?”]Subscribe to our Newsletter to receive information on the latest trends, new arrivals, special offers and sale announcements. Click here to sign up.[/toggle]
[toggle title=”How often are new products added to the online stores?”]We add products to our online stores frequently, and offer new sales and promotions, as well, so check back often for new styles and great deals.[/toggle]
You may opt out of our promotional communications by following the instructions outlined in any communications you receive from us. Please note that we will always confirm your order and shipment status via email when you make online purchases with us. Due to lead time of direct mail, you may receive 1-2 additional mailings after your request is processed. We apologize for the inconvenience.
[toggle title=”How do I share my feedback about products?”]
You can write a review of each product you purchase. It’s easy, and it can help other shoppers make great decisions. Please keep in mind the best reviews talk about the product itself, rather than your shopping experience. Once approved, reviews will appear on the site within 3-5 business days. Click on the link under the product name to get started.
[toggle title=”I forgot my username/password. How do I retrieve it?”]
You can have your username and temporary password sent to the email address on file by selecting the Forgot Username or Forgot Password link here or at the top left of our website pages, where the log-in module is located.
[toggle title=”How do I know which size to purchase?”]
We offer a standard size chart for all brands we carry. You can find the size guide on the product page. Simply look for the child’s age, height, or weight to ensure that your purchase will be the appropriate fit. If you need any additional assistance please feel free to contact us at any time.[/toggle]
[toggle title=”Do we have an outlet store?”]
Yes! Sprog Store Outlets offers what our customers know and love about us: unique quality and style – at outlet prices. We currently have three Outlet locations in Dzorwulu, East Legon in Accra and C25 Mall in Tema. To find our Outlet locations, click here. [/toggle]
[toggle title=”How do I place an order?”]
Ordering online at sprogstore.com is easy. From the View Checked Items, Outfits or product pages, simply select the size and quantity of the item you would like and click Add to cart. Once you are finished shopping, click on the Shopping Bag button at the top right hand corner of the page to review your items, then click Checkout to begin the Checkout process.
You will receive an email confirming your order that includes your order number.
If you prefer to order by phone, please call us at 050 118 1818. Our Customer Service hours for orders are Monday through Friday, 9:00 a.m. to 7:00 p.m., Saturday 10:00 a.m. to 6:00 p.m. and Sunday 1:00 p.m. to 6:00 p.m. (GMT). (except holidays).
Note: Sprog Store reserves the right to refuse or cancel any order. Sprog Store, at our own sole discretion, may limit or cancel quantities purchased by a single person, shipping/billing address, or per order. If your order is cancelled, we will attempt to notify you using the email address provided at time of order placement. We reserve the right to prohibit or limit sales to dealers, resellers, and distributors.[/toggle]
[toggle title=”How can I create/update my Wish List?”]
It’s easy to create a Wish List, but you must have a sprogstore.com account in order to create one.
- Select Add to Wish List on the product page (indicate size and color, where necessary)
- Continue shopping or browsing.
It’s that simple! Your Wish List will be saved to your account for quick future reference. And, you can make it easy for friends and family to know just what your children want and need for birthdays, holidays, and other special occasions by Sharing your Wish List.
[toggle title=”I want to order over the phone. What number should I call?”]
If you prefer to order by phone, please call us at 050 118 1818. Our Customer Service hours for orders are Monday through Friday, 9:00 a.m. to 7:00 p.m., Saturday 10:00 a.m. to 6:00 p.m. and Sunday 1:00 p.m. to 6:00 p.m. (GMT). (except holidays). Our knowledgeable and friendly Customer Service representatives will help you with your order.[/toggle]
[toggle title=”Are prices and promotions the same online as they are in stores?”]
Sprogstore.com prices, promotions and selections may differ from those at in our retail store. Prices and promotions (e.g., promotion codes or free shipping) offered online may not be used in stores, and store prices and promotions (e.g., coupons or additional discounts) may not be used online, unless otherwise stated.